The Arc Jacksonville, Inc. (Arc) is a 501(c) (3) nonprofit organization that is in its 53rd year of providing quality services and supports to individuals with intellectual and developmental differences (I/DD) in Jacksonville, Florida. Through an array of services, Arc has a proven track record of innovatively addressing the ever-changing needs of those they serve. These innovative, as well as nationally-and state-recognized, programs have included a college experience on the campus of the University of North Florida; an in-depth study into best practices of employment opportunities available to the I/DD population; and the development of an affordable, independent living community call The Arc Jacksonville Village.
The Arc Jacksonville Village
The creation and development of The Arc Jacksonville Village was in response to the needs expressed by families and individuals with I/DD for accessible, affordable, and integrative housing opportunities. More than 10 years in the making, The Village was completed in 2016, and was the first comprehensive, independent living community in the country for individuals with I/DD. Sitting on 17 acres of developed land, it consists of 97 one-and two-bedroom fully accessible apartments and is home to 121 residents. The community also includes a community center and other recreational amenities. It is located in a vibrant suburban area of Jacksonville, on Hodges Boulevard, within walking distance to grocery shopping, restaurants, banks, churches, medical services, public transportation, and other retail establishments needed to accommodate a quality life of independence. It includes supportive services and features that allow every resident to live in a community where they feel safe, fulfilled and lead happy, productive lives.
OBJECTIVE: To oversee and strategically manage the operations of The Arc Jacksonville Village. Ensure the execution of The Village’s mission, design/implement high service delivery excellence, and ensure innovative programming to facilitate active resident participation within The Village and the greater Jacksonville community. Engage in service delivery evaluation, ensure consistent quality of finance and administration, and conduct innovative partnership building.
POSITION(S) SUPERVISED: Director of Resident Services, Activities Coordinator, Activity Coaches, Supported Living Coaches, On-Call Night, VISTA and AmeriCorps Members. Other position(s) which are funded by grants.
RESPONSIBLE TO: The Arc Jacksonville President/CEO
PROGRAM SPECIFIC FUNCTIONS/STANDARDS:
- Assist in the development of current and long-term organizational goals and objectives.
- Recruit, hire, train, and supervise staff, as well as conduct performance evaluations and
implement professional development opportunities.
- Manage the employee hiring process; develop performance expectations, identify essential
functions and knowledge, skills and abilities required; and ensure compliance with Agency
- Manage employees and team performance; provide orientation; train or provide adequate
training for employees; coach, counsel and motivate employees; evaluate employees;
investigate complaints or performance concerns; implement disciplinary actions as needed
and in consultation with appointed authority and Human Resources.
- Provide leadership, making decisions, solving problems, developing procedures, and
- Establish and manage a budget and approve expenditures.
- Ensure service delivery systems are effective and efficient in meeting the needs and
interests of residents.
- Engage effective resource allocation and foster the use of natural supports and community
volunteers to meet resident independent living and community inclusion goals. Cultivate
ongoing and new community partnerships.
- Engage in quality assurance monitoring activities regarding resident Annual Support Plans,
referral services, and service delivery.
- Effective ongoing communication with residents, family members, guardians, support
coordinators, volunteers, and staff to ensure that the interests, choices, and preferences
are accurately represented and that the service provision acknowledges their choices.
- Design innovative programming to meet the community’s mission to ensure residents are
actively engaged in Village life and activities in the greater Jacksonville community.
- Complete grant applications and manage grant programs/special projects; analyze data,
complete grant reports in timely manner, and keep documentation for benchmark
- Investigate and develop creative partnerships with federal/state and for-profit/nonprofit
agencies, universities/colleges, civic groups and organizations, and corporations/local
businesses to increase program cost-effectiveness.
- Oversee and assist in the management of resident conduct issues; collaborate with
parents/guardians/case managers to identify effective solutions.
- Develop/evaluate resident and personnel policies and performance measuring tools and
revamp as needed.
- Participate in developing/revamping marketing materials, community literature, and engage
in public relations activities with assistance and coordination of development and marketing
- Represent The Arc Jacksonville Village on internal and external task forces and
- Prepare and monitor monthly Village resident services, operating budget and endowment
resident eligibility and services rendered.
- Supervise all private paying resident services and those paying auxiliary fees and provide
ongoing communications with family members. Verify that residents receiving services
from State funded sources have provided adequate documentation that services are in
- Work closely, monitor and communicate regularly with contracted Property Housing
Management staff and other entities providing services.
- Chair resident selection and eligibility committee adhering to fair housing regulations.
Formal Education: Four year college degree, master’s degree preferred in one of the related areas: Education, Rehabilitation Counseling, Disability Services, Social Work, Business/Marketing/Public Relations, and/or Public Health. Experience working with individuals with intellectual and developmental differences preferred.
Skills: Excellent leadership skills and qualities (i.e., organizational skills, verbal and written communication skills including public speaking and presentations, effective goal setting, effective management of diverse employees, proven track record of innovation and creativity, strong advocacy skills, etc.).
Experience: Performed extensive staff recruitment, staff development, supervision, training and team building. Preferred experience in creating program policy and procedures, proven track record in writing and successfully managing grants, and experience in being responsible for preparing department budgets and conducting financial analyses. Preferred experience in creating marketing materials, public relations, fundraising/development, and developing community partnerships.
Knowledge: Preferred knowledge of local community resources and services which are available to individuals with intellectual and developmental differences.
Other: Florida driver’s license and good driving record automobile liability insurance as required by Florida statutes. Must be able to pass DCF and FDLE background clearance checks and pre-employment drug screening. Must have CPR and Basic First Aid, AIDS 101 Certification (may be acquired through employee in-service training)
How to Apply
Interested candidates should forward their resume and cover letter to email@example.com.
When applying, mention you saw this opening listed on Disability Scoop.