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Program Director – Rehabilitation

  • Location

    Fayetteville, NC
  • Posted On

    May 9, 2022
  • Job Type

  • Category

    Nonprofit Administration
  • Experience Level

    5-10 Years
  • Education Level

    Bachelor's Degree
  • Salary


Job Description

Position Announcement: Program Director – Rehabilitation

Located in: Fayetteville, NC

Ask yourself?

Are you passionate about supporting people with disabilities, their families, their caregivers, and community members in order to build more inclusive communities? Do you have a heart for fostering adults with disabilities to succeed and thrive?

Do you excel in a collaborative team that is driven by impact and supports each other like family? Are you ready to lead with your expertise and experience while continuing to learn and be curious?

Are you the next Program Director – Rehabilitation of ServiceSource NC?


ServiceSource North Carolina is a leader in providing vocational training, housing, counseling, and employment programs for approximately 2,700 individuals with disabilities annually. With a $20M operating budget, eight rehabilitation programs and approximately 450 employees, ServiceSource NC provides individuals with disabilities valued training programs that match vocational skills to meaningful employment opportunities. ServiceSource NC offers a variety of work settings and training options to give program participants choice and to support their success. They now seek a new Program Director – Rehabilitation to join their compassionate and dedicated team to help achieve their strategic vision. The new Director will overlap the retiring Program Director – Rehabilitation for a successful transition.

Learn more about ServiceSource NC

What will you do as ServiceSource’s next Program Director – Rehabilitation?

The Program Director – Rehabilitation is responsible for the successful development, implementation, and management of rehabilitation and human services including primarily but not limited to supported employment, community inclusion day services, the AbilityOne program AbilityOne for direct labor employees with disabilities, and related specialty programs at the North Carolina Regional Office. The Director will establish key programmatic performance and financial indicators for direct Program reports in order to fulfill organizational goals and contractual requirements.

  • Monitor rehabilitation and human service programs to ensure department and managers meet contractually obligated requirements and reports to government, funding agencies, and corporate divisions.
  • Provide strategic input into organizational planning processes. Maintain exemplary performance in all areas of accreditation and regulatory compliance to include the AbilityOne Program Medicaid Waiver, Vocational Rehabilitation, Managed Care, and other sources.
  • Develop the processes and performance indicators, and policies that will promote and support quality rehabilitation services making certain quality systems and outcome reporting are maintained and actively managed.
  • Ensure ongoing monitoring of program policies and procedures are in compliance with applicable funding and regulatory bodies and achieve the highest level of accreditation possible.
  • Safeguard that all programs are operated in a safe, healthy, and productive manner and are providing an exceptional service delivery experience for persons served.
  • Market rehabilitation services to community funding agencies, stakeholders, advocacy groups, and educators. Confirm that an effective organized outreach program is implemented so that prospective persons served receive prompt service, achieve outcomes, and more individuals are served on an annual basis.
  • Support development of new employment and contract options to provide services and opportunities for program participants with emphasis on meeting goals of strategic plan.
  • Meet regional goals for program outcomes and human service revenue.
  • Complete and/or ensure staff complete program outcomes accurately and in a timely manner, billing, evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
  • Maintain familiarity with the AbilityOne Program, Medicaid Waiver, vocational rehabilitation, and CARF to ensure compliance with such regulations.
  • Attend relevant meetings/committee functions internally and in the community to include peer agencies and advocacy groups, family groups, sponsoring agency meetings, etc.
  • Prepare and disseminate Human Service reports and statistics.
  • Develop and maintain a safe program and operating environment for all service and assigned employment operations. Ensure that legal and regulatory safety and program participant laws and regulations are met.

Want to know more? Visit ServiceSource NC’s website at North Carolina – ServiceSource.

Qualifications: Education, Experience, and Certification(s) sought in the Program Director – Rehabilitation

  • Master’s Degree in Human Services field of study plus three (3) years supervisory experience or Bachelor’s Degree in related field, plus five (5) years’ experience, and demonstrated progressively more responsible management experiences.
  • Working knowledge of North Carolina Rehabilitation services, agencies, compliance, and funding for individuals with disabilities preferred.
  • Demonstrated experience in supervision and management of professional and operations staff.
  • Ability to relate to people at all levels of an organization and external stakeholders.
  • Aptitude to make effective and persuasive presentations on complex topics to top management, public groups, and/or boards of directors.
  • Demonstrated experience in development and management of programs, budgets, forecasts, and financial operations.
  • Strong interpersonal, training, and writing skills and ability to respond effectively to the most sensitive inquiries or complaints.
  • Proficiency in Microsoft Office software with extensive spreadsheet knowledge, PowerPoint, and word processing skills.
  • Holds a valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

How to Apply

Think you are the next ServiceSource NC Program Director – Rehabilitation?

To apply, click on the link to the Program Director – Rehabilitation position profile at You will see instructions for uploading your compelling cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered. In case of any technical problems, contact No phone calls, please, and no applications will be accepted by email or directly from third-party posting sites.

ServiceSource is committed to hiring and retaining a diverse workforce. They are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office ServiceSource is an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

ServiceSource’s Diversity, Retention, Inclusion, Value, and Equity (DRIVE) initiative fosters a culture of collaboration and demonstrates ServiceSource’s commitment to inclusion for all its employees.

Salary is commensurate with the requirements of the position and ranges between $80,000 to $100,000 based on experience. Benefits include:

  • Medical, Dental and Vision
  • Paid Time Off (2 weeks) and 15 holidays
  • Retirement Accounts with Employer Match
  • Life Insurance, AD&D, Short-Term Disability and Long-Term Disability
  • Pet Insurance
  • Tuition Reimbursement
  • Professional and Personal Development
  • Wellness Initiatives
  • Financial Wellness Programs
  • Employee Assistance Program

Review of candidates will continue until the position is filled.

When applying, mention you saw this opening listed on Disability Scoop.