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Director of Services

  • Location

    Missoula, MT
  • Posted On

    December 17, 2019
  • Job Type

  • Category

  • Experience Level

    Not Specified
  • Education Level

    Master's Degree
  • Salary

    Not Specified

Job Description

MDSC, a non-profit agency providing residential and day services for adults with developmental disabilities for the past 29 years in Missoula, has an executive team level position open. This position will oversee quality of services provided for clients by supervision of Program Managers along with input from Behavioral Specialists, and medical services expertise. Act as liaison between state personnel and employees at MDSC, support and develop protocols/procedures for client care, and continually seek to accomplish goals for continuous quality improvement for clients and services staff. This position reports directly to the CEO of MDSC and includes involvement in strategic planning, budgeting, program development, and reporting and compliance duties.


This Executive Team position directs the Services Department functions of the Corporation, fostering the continuing financial, services, and structural health and viability of the Corporation.  Directs, administers, and coordinates the activities of the organization in support of policies, goals, and objectives established by the CEO and the Board of Directors by performing the following duties personally or through subordinate managers.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.



(Demonstrated abilities and experience are required in each item below)

1.     Serves MDSC as a corporate and community ambassador and role model, reflecting the MDSC vision and leadership competency.

2.     Provides exemplary leadership to the Service Department, including, but not limited to: team selection, team building, vision alignment, leadership mentoring, performance management, and strategic corporate guidance.

3.     Supports the CEO to develop and implement strategic planning initiative annually, ensuring full compliance and accountability throughout the Services Department.

4.     With the Executive Team, develops and annually reviews Corporate policies and procedures that support the MDSC mission with particular emphasis on Services policies and procedures.

5.     Ensures policy and procedure application and accountability throughout the Corporation.

6.     Supports compliance with all local, state, and federal contracts.

7.     Supports compliance with CARF standards and practices to maintain Corporate accreditation as required of the Services Department functions.

8.     Participates in appropriate local and state agencies to further the vision and goals of the Corporation.

9.     Ensures fiduciary health of the Service Department through budget development and compliance.  With the Executive team, oversees fiduciary functions of the Corporation.

10.  Develops and proposes to the Board of Directors and the CEO plans for future services of MDSC to include: Residential, Day, Vocational, Medical, and Transportation.

11.  Monitors the Services Department to ensure programmatic consistency, work contract compliance, and overall health and safety of the individuals served.

12.  Supports compliance with Quality Assurance standards and practices to maintain Corporation licensing as required of the Services Department functions.

13.  Compiles and evaluates quarterly reports, the Outcome Measurement System, and other evaluations as necessary for compliance with external and internal regulations to measure progress and to aid in Corporate decisions.

14.  As requested by the CEO, serves on appropriate Board, Corporation, and community committees.

15.  Fulfills additional requests from the CEO that supports the Services Department functions and advances the vision of the Corporation.

Program Development and Oversight:

1.     Act as a positive role model through hard work, fairness, flexibility and commitment to communications; demonstrates energy and enthusiasm for the MDSC mission.

2.     Promotes healthy morale through high visibility throughout the Corporation.

3.     Ensures consistent application of Services Department policies.

4.     Promotes development of employees as professional working with people with developmental disabilities.

5.     Ensures that all managers reporting directly to the incumbent receive a performance appraisal at lease once annually.

6.     Develops and installs procedures and controls to promote communication and adequate information flow within her/his Division.

7.     Evaluates the results of overall operations regularly and systematically and reports these results to the CEO.

8.     Ensures that all origination activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

9.     Reviews the management of group homes and various Day Service areas to ensure the health, safety, cleanliness, and comfort of the clients and the cleanliness and condition of each area, its furnishings, and equipment, including provisions of necessary supplies and equipment for clients and staff.

10.  Ensures the maintenance, safety, and appearance of the homes and the work activity center is in compliance with fire, health, safety, licensure, and programmatic regulations.

11.  Promotes programmatic consistency across Day Services and residential environments to provide stability for the clients and staff.

12.  Monitors work activities and contracts for Day Services to ensure compliance with DOL regulations.

13. All exempt employees are normally expected to be at the workplace between 8 AM and 5 PM.

14.  Completes and submits DOL application every two years.

15.  Promotes services centered on the needs and desires of the individual in services.

16.  Attends IPS as appropriate.

17.  Responds to all reports of abuse, neglect, and exploitation.

18.  Reviews all incident reports resulting in injury or threat of injury to individuals in services and follows up as necessary to ensure the health and safety of the individuals and the performance of the staff.

19.  Acts as a member of the Behavior Management Committee.

20.  Monitors the participation and completion of Strategic Planning and Quality Improvement Process function within her/his Division.

21.  Embraces MDSC’s Quality Improvement Process.



Manages 2-10 subordinate supervisors who supervise a total of 110-140 employees in the Client Services and Medical Services.  Is responsible for the overall direction, coordination, and evaluation of these units.   Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Master’s degree (M. A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.





Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.



Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



Valid Montana’s Driver’s License.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



How to Apply

Apply by sending cover letter with minimum salary requirement and detailed resume to  Find out more about MDSC at  EOE.

When applying, mention you saw this opening listed on Disability Scoop.