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Heluna Health

Family Support Specialist II, ELAFRC (Bilingual)

  • Location

    Alhambra, CA
  • Posted On

    March 30, 2022
  • Job Type

  • Category

    Nonprofit Administration
  • Experience Level

    2-5 Years
  • Education Level

    High School Diploma
  • Salary

    Not Specified

Job Description

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).


Under general supervision of the Programs Manager, the Family Support Specialist II (FSS-II) performs a variety of parent-to-parent support and community navigation duties relating to the implementation of the Federal Part C & B, of the Individuals with Disabilities Education Act (IDEA) grant programs in California.

We have a total of two (2) openings for this position:

• Family Support Specialist II (Bilingual English/Mandarin) – Part Time (20 hours per week)
• Family Support Specialist II (Bilingual English/Vietnamese) – Full Time (40 hours per week)

Special Note: Parents of a child or adult with a disability or a self-advocate are encouraged to apply.

This position is supported by special funding. Continuance is dependent upon available funding.

Employment provided by Heluna Health.


Provide emotional and technical support (Information, Resource & Referrals) to families of children or adults with special healthcare and developmental needs throughout the lifespan, over the telephone, virtually or in person
Provide culturally and linguistically competent training and education services to individuals and/or parents/caregivers on accessing the developmental disabilities system and other agencies available to assist them
Support families to build trust and partnership with professionals
Provide information and guidance to identifying, accessing, and utilizing services
Accompany families to early intervention related meetings, including IFSP, IPP and IEP when invited by the family and with manager approval
Coordinate and implement training activities for the community
Conduct workshops for E-Z Access Notebook trainings, One-Page Profile Trainings, as well as other annual trainings
Provide families developmental screenings to parents using tools like ASQ-3 and ASQ-SE
Coordinate and may facilitate the Center’s Parent Support Group Activities
Support Service Providers, Physicians, Community-based Organizations and LA County organizations, and health care providers in engagement of families of children or adults with Intellectual and Developmental Disabilities (I/DD) or Children & Youth special healthcare needs (CYSHN)
Represent Family Resource Center at community fairs, conferences, meetings, workgroups and other outreach events, as directed by the Programs Manager or Director
Responsible for the direct support of families receiving ELAFRC services

Other duties to support staff as directed by Executive Director and Programs Manager


High School Diploma or GED Equivalent; AA, BA or MA Degree in social service or related field a plus
At least two (2) years of experience working with or accessing the following service systems: Early Start Program, Regional Center System, Social Services, Health Services, and Special Education Services
At least three (3) years of experience in navigating the community/generic service systems of support to families of children and adults with developmental disabilities
Must have demonstrated experience independently planning and organizing events or support groups
Must have experience in informal and impromptu interpretation and/or translation, as needed

Background check clearance
A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to secure timely transportation to perform the essential functions of the job
Other Skills, Knowledge, and Abilities

Part-Time opening: Must be bilingual English/Mandarin; must be able to read/write traditional and/or simplified Chinese
Full-Time opening: Must be bilingual English/Vietnamese
Knowledge of child development
Strong customer service and interpersonal skills
Must be self-motivated and able to work independently
Ability to work collaboratively with families and professionals
Strong and effective written and verbal communication skills in English
Knowledge & proficiency with computer programs related to office and data collection, such as Microsoft Excel, PowerPoint, & Salesforce and Word
Demonstrate an understanding of the Early Start Program, Regional Center System, Social Services, Health Services and Special Education Services
Must be willing to travel and work in the Alhambra, Whittier and/or East Los Angeles Community
Must be able to work flexible hours as needed, including evenings and weekends
Must be able to secure timely transportation for off-site travel

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally – Up to 25 lbs.

Push/Pull Occasionally – Up to 25 lbs.

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 – 2 hrs./day)

Frequently (2 – 5 hrs./day)

Constantly (5+ hrs./day)


General Office Setting, Indoors Temperature Controlled. Will be required to travel and work in the Whittier and/or East Los Angeles Community.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities,

women, veterans, and disabled to apply.
Travel Required

How to Apply

Submit resume and cover letter with application.

Please apply at the following URL:

When applying, mention you saw this opening listed on Disability Scoop.