Program Supervisor

Date Posted:
Job Category:
Job Type:
Education Level:
Lifeworks Services Inc
Eagan, Minnesota
February 3, 2017
Nonprofit Administration
Bachelor's Degree
5-10 Years

About Us
Lifeworks Services Inc. is a nonprofit organization that serves our community and people with disabilities as we live and work together. We serve 1,500 families through fiscal in-home services. Lifeworks offers a full benefits package, including 18 days paid time off to start, 10 paid holidays, options for medical and dental insurance, retirement plan, and a tuition reimbursement program. Lifeworks is an AA/EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Position Summary
Lifeworks Fiscal Services department is seeking two full-time, exempt Program Supervisors to lead our self-directed in-home fiscal services and in-home 245D licensed services coordination teams. The supervisors oversee the service coordinators responsible for case management of people using PCA Choice, CDCS and CSG programs or licensed 245D Personal Support and Respite funding. These positions are also responsible for utilizing process improvement techniques to improve Lifeworks’ self-directed and licensed services; resulting in program compliance, improved customer satisfaction, client growth, and enhanced financial performance. The supervisors have oversight of programs to ensure compliance with requirements defined by the Minnesota Department of Human Services, and Minnesota State and County Contracts.

A successful candidate will understand the nuances of in-home funding available in Minnesota and have experience managing expenses, budgeting for staffing, and collaborating with family representatives to provide excellent in-home services. The candidate will enjoy working with a variety of people; coaching and training service coordinators responsible for case management, as well as building strong external partnerships with social workers, case managers, support planners and families supporting loved ones in their homes. This position will coordinate the development of Lifeworks’ self-directed in-home program offerings. The supervisors will provide leadership and guidance to service coordination teams to establish key performance metrics around program compliance, customer satisfaction, issue resolution, and call productivity. Incumbent will also support the recruitment, selection, development, and engagement of service coordination teams.
The positions require flexibility and comfort with variety in the work day. Hours are typically during the day; however, attendance at evening and weekend functions may be required. Position requires that supervisors demonstrate flexibility, adaptability, and a clear understanding of the correlation between the daily operations of the service coordination department and the goals, mission, and vision of the organization.

Minimum Qualifications
•Bachelor’s Degree in Human Services or related field and minimum of 5 years experience with developing and operating service programs.
•Experience with self-directed in home service programs such as Consumer Directed Support Services (CDCS), PCA Choice and licensed Personal Support preferred.
•If assigned to licensed services; meet the definition of a qualified Designated Manager under the 245D regulations.
•Possess experience in leading process improvement initiatives. Working knowledge of continuous process improvement tools including but not limited to LEAN or Kaizen is preferred.
•Experience in developing new program offerings for in-new product/service development.
•Possess demonstrated understanding of federal and state statutes applicable to services for people with disabilities in Minnesota, including 245D and Rule 9544.
•Possess a working knowledge of internal systems - including those of finance, facilities, information technology and customer service - needed to support services
•Pass a NetStudy 2.0 background study with the Minnesota Department of Human Services, a pre-employment drug test, pass an education credential check, and have access to reliable transportation for work purposes.

Posting is open until filled.

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