Community Services Coordinator

Date Posted:
Job Category:
Job Type:
Education Level:
Heavens Hands Community Servic
Queens, New York
April 12, 2017
Nonprofit Administration
Master's Degree
2-5 Years
Commensurate with Experience

Job Title: Coordinator of Community Services Department: Community Habilitation and Respite
Reports to: Director of Community Services FLSA Status: Exempt
Classification: Full-time Date:
Purpose of the job:

In conjunction with the Director of Community Services, the Coordinator of Community Services will supervise, monitor and oversee the daily operations of the Brooklyn Community Habilitation and Respite Programs.
Essential Duties and Responsibilities:
• Supervise Community Service Supervisors to ensure qualitative, compliant, professional, therapeutic and person-centered services are being delivered.
• Serve as a liaison between the agency and the individuals/families supported to ensure excellent customer service.
• Conduct on-going QA reviews to ensure that all service delivery, habilitative plans, service documentation, individual records and billing documentation records are maintained in compliance with all OPWDD regulations, Federal and State mandates and HHCS’s professional and person-centered standards.
• Monitor, assess, track and ensure maximum utilization of all Brooklyn CH and Respite units of service. Identify and address potential areas of concern, along with the implementation of a corrective action plan, immediately as they may arise.
• Through supervision of the Community Service Supervisors, ensure the oversight and systems management of employee’s work schedules and records, payroll submissions and time and attendance tracking.
• In conjunction with the Community Service Supervisors, ensure that all DSPs are trained in accordance with mandatory training requirements and all other trainings that are necessary to enhance their skills and abilities.
• Ensure that DSP observations and evaluations are conducted and completed as mandated by OPWDD
• Provide necessary supervision and support to the Community Services Supervisors and DSPs to enhance their professional development.
• Attend ISP meetings and meet with families to monitor and assess customer satisfaction.
• Ensure the development and implementation of qualitative facilitative plans and services that are person-centered and promote independence and integration into the larger community.
• Ensure that all OPWDD regulations and guidelines are implemented in the Community Hab and Respite programs.
• Attend conferences, trainings, Family Support Fairs and provider forums (Borough-wide Council meetings, IAC committees, etc.) as assigned by your supervisor to serve as a professional and knowledgeable liaison between the agency and individuals, families, DSPs, colleagues, government and the larger community.
• Ensure a flexible schedule that will afford individuals, families and DSPs opportunities to meet at their convenience (may occasionally include evenings and/or weekends)
• Other duties as assigned by your supervisor.

• Bachelor’s degree in Human Service or similar field, Master’s degree preferred. Minimum of 3 years’ experience as a supervisor working with OPWDD regulated services.
• Travel at least 20-30% during the month to individuals’ homes and program sites.
• Strong leadership and organizational skills.
• Excellent communication skills (verbal and written).

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. Heavens Hands Community Services, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.

How to Apply:
Please contact the Human Resources Department via email at or Tom Lynch, Coordinator of Human Resources via email at with the job position in the subject line of the email.
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